Shipping & Returns

Shipping

• In-stock pieces (marked “In stock” on the product page) ship within 5 business days.
• Presale pieces (marked “Presale”) are made to order for you and ship within 2 to 3 weeks of your order date.
• You receive tracking by email when your piece ships.
• We ship within the United States. Shipping is free and every package is tracked.
• If we cannot ship your order within the time stated, we will email you with a new date and give you the choice to cancel for a full refund.
• Every order arrives in the signature CESTELI blue box.

All sales are final

Because each piece is fine jewelry, many of them one of a kind, all sales are final. We do not accept returns or exchanges for change of mind, sizing or style. Please check your ring size with our ring size guide before ordering.

Damaged or defective items

If your piece arrives damaged, defective or not as described, tell us through our contact form within 7 days of delivery, with your order number and photos. We will repair it, replace it or refund you, including shipping.

Questions before you order

Use our contact form and we will be happy to help you choose.